ServicesOur service commitment is not a slogan but a firm action. To this end, we have established enormous, systematic, and standardized service assurance system to ensure timely and proper handling of each service item.
The wide product range enables us to provide our customers with stand-alone machines or complete processing plants. Based on our customers’ request and budget, our experts make efficient, reliable solutions. Following customers’ order we produce strictly, what’s more, before placing the order every customer has the chance to visit GCM working machines or complete plant in the site.
Experienced technicians guidance is available on the phone, and on the internet. One or more engineers will be dispatched to the quarry site to help install the customers’ plants. Necessary training about machine daily maintenance to local workers is provided also.
The establishment of overseas offices reflects implementation of GCM's strategy of "rapid services through localization". If having any questions, local customers may contact the nearest GCM office even it is located in a neighboring country or region. GCM will solve their difficulties as quickly as possible.